38 min
Business Value - Your Gateway to Customer Retention!
Elaine Cobb, SVP, Customer Success, Coveo - CS teams around the globe have surmounted incredible challenges in the SaaS space in the last decade. From proof of ‘role concept’, budget justifications, to having a seat at exec tables, we have accomplished so much together! Today’s climate and the emerging urgency to demonstrate ‘business value’ is a key opportunity to continue to lead as CS professionals. Let’s display our expertise, our rich customer intel, and the intimate knowledge we’ve collected along the way. Storytelling, connection, and data is the foundation to coherent and relevant business value.
