Building a World Class Customer Success Team with a Human-First Perspective

Mari-Frances Bentvelzen, SVP Global Service and Operations, WEXDylin Webster, Global Head of Success & Services, SAP ConcurAshvin Vaidyanathan, Vice President, Customer Success & Insights, LinkedIn - Building and cultivating a strong Customer Success team is critical, especially now given the tough market conditions and pressure on CSMs. How do you ensure growth while also focusing on human-first ways to lead CS teams with empathy and what updates are needed given economic conditions?

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