Building a Scalable Self-Service Ecosystem that Drives Digital CS
Ashvin Vaidyanathan, Vice President, Customer Success and Insights, LinkedInAustin Kwon, Senior Director, Scaled CS & Programs, LinkedIn - Delivering outcomes and experiences to customers through a blend of digital and human channels can seem daunting. Especially at LinkedIn, where tens of thousands of customers get to decide when and how they want to engage. Join the LinkedIn team to discuss how they created high-quality self-serve customer experiences that are responsive, relevant, frictionless, and cohesive throughout the post-sales journey. Learn how they set up Scaled Learning, Customer Marketing, and Community to drive customer and booking impact and explore where they expect to go next on the Scaled CS journey with AI in-product engagement.
