Building a Digital-Led Program from the Ground Up

Session Abstract

If there’s anything any CS leader talks about these days, it’s Digital Customer Success. The notion of having to scale, or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small. Yet, there’s so many possibilities that it’s hard to get a structured program going. Where do you start? And there’s so much theory out there, yet little practical cases and the results they have driven. In this panel we will determine where to start, and discuss some of the common programs that have worked well so far. Audio Recording