41 min
Building a Customer Success Organization Through Business Transformation
Erika Cowen, VP of Customer Success, F5 - Join Erika as she share’s F5’s transformation journey including the dynamics of moving from a one product to many, from hardware to software, and from being one company to an additional four through acquisitions in the last 3.5 years. Hear how during these changes F5 has anchored onto customer outcomes with a focus on CS motions to accelerate TTV. She’ll share how they’ve brought together the use of telemetry data and a focus on the people across these teams along with their best practices in hopes this can help others building their CS organization during a time of transformation.
