Best Practices for Effective Success Planning

Session Abstract

Success Planning is a critical mechanism CS teams utilize to turn the customer value sold into value realized. VMware has been refining their Success Planning practices to ensure a coordinated cross-functional approach that delivers for their customers and scales effectively. In this session, Lyndsay Paris, Director of Customer Experience Strategy & Operations,  will share her learnings and best practices. Bring questions or tips of your own so we can all improve together!