45 min
Build a Customer Health Score Strategy from the Ground Up
Elaine Cobb, Senior Vice President, Customer Success, Coveo - Take the guesswork out of your customers’ likelihood to succeed and grow by leaning into a custom health score framework. This strategy will enhance visibility for your CS team while also empowering them to be creative, problem solve and drive impact. In this session, you’ll have the opportunity to collect first hand insights from Coveo’s SVP of Customer Success and leave with a customer health score game plan ready to action with your team.
