AI is No Longer Optional: Trends, Tactics & Impact in Customer Success

Session Abstract

AI is no longer a nice-to-have; it's a critical need to keep up in post-sales. In this session, we’ll break down the latest trends, show you real-world ways teams are using AI to level up, and talk about the tangible impact (beyond just saving a few clicks). Whether you’re just dipping your toes into AI or already knee-deep, you’ll walk away knowing what’s legit, what’s fluff, and how to make AI pull its weight in your CS strategy. Key takeaways: Where we're at in the AI hype cycle and what's next. Low-lift ways to embed AI today. Where AI has pitfalls and where it gets a perfect score. Key metrics to measure your AI successes by.