40 min
A+ Advocacy: How To Build Processes That Celebrate Your Customers and Your Brand
Brittany Pais, VP, Customer Experience, LythoKatelyn Turner, Customer Experience Operations Analyst, Lytho - Advocacy is one of the most underrated metrics in CS, but is critical in building brand presence, growing NRR, and creating momentum for new sales. With the proper approach, advocacy not only celebrates customer achievements, but also strengthens relationships and the outcomes your product delivers! Join Brittany Pais, VP of Customer Experience, and Katelyn Turner, Customer Experience Operations Analyst, as they share how Lytho created scalable and measurable processes that more than doubled our customer advocacy YoY.
