90% Self-Service Engagement: How Alliant Transformed Their Customer Experience

Session Abstract

Alliant Systems turned customer friction into seamless self-service, achieving 90% self-help engagement by combining community and education in one cohesive experience. In this session, learn how they built a thriving, scalable self-service model that empowers customers, reduces support burden, and drives engagement. You'll walk away with: A playbook to combine Community and Education for maximum impact; proven tactics that led to 90%+ self-help participation; and key ways to measure self-service success, including reducing support costs while improving customer satisfaction.