46 min
5 Steps to Scaling Customer Value
Candace Wallace, CCO, Relias - While customer value can be unique, your process for tracking doesn't have to be. Kicking off your work starts with understanding your customers. Join the conversation as we review tips and tricks aligned to 5 key steps to scale your customer value program: 1) value identification, 2) customer journey alignment, 3) technology review, 4) continuous improvement, and 5) leveraging trends.
