37 min
3 Keys to Accelerating Customer Success for a Successful IPO
Adam Bambrough, VP, Global CS & Renewals, ForgeRockConnie Glaspie, RVP NA West & LATAM, ForgeRock - Whilst it’s easy to include buzzwords around customer-centricity and success in company initiatives or values, it’s both harder, and more important to execute on embedding customers' success at the heart of a company, especially during high growth. We’ll share the principles, frameworks and approach we developed to accelerate our Customer Success Maturity through a successful IPO and sustained high growth, building a Customer First mindset deeply into how we operate across teams and functions.
