Track

Trailblazing Techniques to Elevate Customer Education

Focused on the practical ways that customer education and training fuels adoption and retention. Join customer education leaders and practitioners for key, how-to sessions on building learning content that drives adoption, best practices for scaling training digitally, and insights on measuring the success of educational initiatives. You’ll leave with new strategies to skyrocket customer engagement and retention.

Human-Centered Education: HubSpot’s Winning Formula for Customer Success

Human-Centered Education: HubSpot’s Winning Formula for Customer Success

Expanding the CS Playbook: Using CE as a Core Strategy for CS

Expanding the CS Playbook: Using CE as a Core Strategy for CS

Product Training vs. Customer Education: Why the Transition is Critical for Customer Success

Product Training vs. Customer Education: Why the Transition is Critical for Customer Success

Scaling Success: Updater’s Crawl, Walk, Run Approach to Customer Training and Product Adoption

Scaling Success: Updater’s Crawl, Walk, Run Approach to Customer Training and Product Adoption

Harmonizing Digital and Human Touch in Customer Education

Harmonizing Digital and Human Touch in Customer Education

It’s All About Adaptation: Lessons—and Mistakes—from a Decade of Customer Education Excellence

It’s All About Adaptation: Lessons—and Mistakes—from a Decade of Customer Education Excellence

Future Proofing Your Customer Education Program For Unexpected Company Changes

Future Proofing Your Customer Education Program For Unexpected Company Changes

Educating the Modern Customer: Making Every Interaction Count with Blended Digital Learning

Educating the Modern Customer: Making Every Interaction Count with Blended Digital Learning