Pulse Everywhere 2021

O2: Value Realization Programs (Pulse Unplugged)

39 min.

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No One Cares About Your Go-Live

18 min.

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Nick’s Creek

4 min.

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New Releases: Gainsight Product Innovation Keynote

1 hr. 6 min.

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New Company, New Team: Creating Customer Success as a New Function

30 min.

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Netflix’s Customer Obsession

53 min.

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NDR: Key Benchmarks at $50M, $200M, $1B ARR

31 min.

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Monetized Customer Success – Pros and Cons (Pulse Unplugged)

47 min.

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Launch Customer Success Fast and Deliver the Value your Customers Expect

31 min.

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Is the Time Right for AI in Customer Success?

16 min.

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Hypergrowth Through Customer Success

31 min.

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Human First in CS Starts with Yourself, Not Your Customers

15 min.

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How To Hire A Customer Success Manager The Right Way

16 min.

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Grow Your Personal Brand in 30 Minutes a Day or Less

16 min.

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Glint Guided Experience (GGE): Creating WOW customer moments at scale

31 min.

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GameChanger Community: Learn How to Thrive in the Community (Pulse Unplugged)

36 min.

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Gainsight in Paris

2 min.

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From On-Prem to the Cloud. How Customer Success has Been Adapted and Adopted

31 min.

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First Comes Success Then Comes Hypergrowth! An IBM Story of Scaling Customer Success

30 min.

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Fast and Furious SaaS Drift: Is Sales or CS in the Driver’s Seat? (Gainsight on Gainsight)

30 min.

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Exploring the Connection Between Customer Education & Customer Success

33 min.

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End-To-End Outcomes: Strategies for Delivering Value Throughout the Entire Customer Journey

32 min.

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Enablement: The Key to CS Success (Gainsight on Gainsight)

29 min.

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Elevating Relationships with Your Executive Sponsors (Pulse Unplugged)

50 min.

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Drive to Thrive: How CS Ops Enables a High Performance Strategy

29 min.

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Delphix: How Value Engineering leads to Customer Success

30 min.

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Defragmenting Your Customer Experience Across Teams

46 min.

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Customer Success Operations Deep-Dive (Pulse Unplugged) – Day 2

1 hr. 3 min.

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Customer Success Operations Deep-Dive (Pulse Unplugged) – Day 1

45 min.

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Customer Onboarding Workshop by Rocketlane (Pulse Unplugged)

48 min.

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CS Fight Club: The Things You Don’t Own End Up Owning You

16 min.

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Closing the “Say Do Gap”: Using Your Product to Deeply Understand Customer Needs

29 min.

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Chairside Yoga with Danielle Allwood (Pulse Unplugged) – Day 2

45 min.

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Chairside Yoga with Danielle Allwood (Pulse Unplugged) – Day 1

52 min.

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Career-flix After Party: Tips, Tricks & Hacks to Fast Track Success (Pulse Unplugged)

43 min.

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Career Corner: Practical Advice for Advancing your CS Career (Pulse Unplugged)

54 min.

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