Pulse Europe 2025

November 12-13, 2025 • Dublin, Ireland

Pulse Europe 2025 brought the magic to Dublin’s Emerald Isle. Guests and Gainsters from around the globe gathered to explore how human-led, digital-led, and agent-led programs work in harmony to deliver experiences customers love and retention that lasts. For those who couldn’t join us in person, we’ve gathered the highlights here—from keynote insights to customer stories from world-class companies. Click through to relive the magic (or experience it for the first time). Follow the yellow brick road through our video library below.

High-Stakes, High-Maintenance: Managing Your Most Complex Customers

The Human Cost of Customer Success (and How to Get Ahead of It)

Code Can’t Care: Is Empathy a Luxury or Competitive Advantage for Revenue-Driven Teams?

CS Ops and CSMs: One Team, Smarter Collaboration, Bigger Impact

Evolution or Revolution? The CS Ops Shift to Digital CS, Reshaping Customer Success at Scale

From Vision to Impact: Designing a Scalable Digital Customer Success Program

The RevOps Playbook: CS & Sales in Perfect Sync

Customer Journey: Making It the Customer’s Journey

SMILE, A Practical Guide for Building a Successful Community

From Insight to Impact — Elevating CS in Revenue Forecasting

When Things Go Wrong: Your CX Emergency Response Playbook for Restoring Trust

Designing the Future: Leveraging AI to Transform Customer Success

Building & Growing Superuser Programs in the Age of AI

Agentic Workshop: Connect the Dots From Agent Hype to CS Impact

From Blank Page to Health Score: Just Start

7 Things You Need to Get Right to Scale Customer Education