The Evolution of a CS Organization From Churn Fighter to Cross-Selling

Session Abstract

Many Customer Success organizations are set up as churn defenders, but what if you could leverage your CS team for more? Now is the time to use CS as the key engine to drive revenue, growth and cross-selling opportunities. Join Erika Tornice, RD Station's VP of Revenue - Sales & Customer Success, as she shares her structured approach and best practices for transforming your CS organization from churn defense to cross-selling.