AI Changed the Product. Education for Customers and CSMs Has to Catch Up.

Session Abstract

This session explores how rapid AI-driven product innovation is reshaping Customer Success and customer education. Attendees will learn how to build a shared adoption system that keeps both customers and CSMs aligned as products evolve, create stronger coordination between enablement and customer education efforts, and maintain relevant, up-to-date learning experiences in environments with continuous product releases and fast-moving change.