Day 1 Keynote: There’s No Place Like Pulse

Session Abstract

This year's Pulse keynote takes you on a journey inspired by Wicked—because like Elphaba, Customer Success was born to defy expectations. As teams face rising demands and tighter resources, the old playbook just wont cut it. AI is a present-day mandate so we'll explore how AI empowers teams to shift from reactive tasks to strategic impact. You'll hear real stories from leading companies and see how Gainsight is reimagining what's possible across the customer journey.