How LeanIX Launched Its Digital Community in 4 Months

Session Abstract

In this session, Anita Beck (Head of CS Operations) and Carsten Schütz (VP CSM EMEA/APAC) will share how they managed to launch the digital LeanIX community from scratch in just over a quarter. Both will discuss key learnings, including how they convinced their leadership team, and why the community will help them scale CS as part of their digital customer success strategy.