45 min
World Class Enablement: Best Practices for Customer Success Leaders and Teams
John Thackston, VP, Business Development, SOAR Performance GroupToby Carrington, GVP, Global Operations, Seismic Software - Effective training for Customer Success teams has been the #1 inquiry for 2 years running across the Technology Services Industry Association Customer Success Practice. Cleary this is a hot topic, but it can be very challenging to get right. In this session, learn how to build and deliver enablement programs for Customer Success leaders and teams that drive measurable business impact and results. Seismic Software and SOAR Performance Group will share both their experience working together as well as serving CS teams across the industry to create differentiated business results from CS enablement programs.
