Why Operationalizing Your CS Function is Now a Must Do
Easton Taylor, VP of Customer Success, GainsightLenny Alugas, EVP Customer Success, Veritas Conor Nolen, SVP, Customers for Life, Clari Jenna Stanley, VP Global Services Portfolio & Operations, Zebra Technologies - As companies look to mature their operations and maintain a world-class customer success strategy, driving scale will be essential. Leveraging the right tools, adopting digital-led strategies and surfacing more meaningful insights from your customer data can help your business scale customer success. Join our panel with team members from Veritas, Clari, and Zebra Technologies as they discuss topics including: - How to ensure customer success is an organization-wide priority - How to maintain a human-first experience for customers while focusing on scalability - Specific programs which have been the most effective for operationalizing the CS function
