43 min
Two Sides of the Same Coin: Finding the Revenue Responsibility Between Sales & Customer Success
Cameron Broussard, Head of Customer Success, Americas, SS&C Blue Prism. - The partnership between Sales and Customer Success has emerged as a critical factor in driving sustainable revenue growth for companies of all shapes and sizes. However, aligning these two functions has historically been fraught with challenges, including misaligned goals, differing success metrics, and communication barriers. In this session, Cameron Broussard, Head of Customer Success, Americas at SS&C Blue Prism, will address the longstanding tension between these core teams and present actionable strategies for fostering a collaborative environment that enhances revenue responsibility between them.
