The Ultimate Playbook to Engage and Retain Customers with Community

Session Abstract

Engaging your customers at scale can be difficult to sustain, but it is a critical piece of every customer retention strategy. Join Kenneth Refsgaard and Haiko Krumm, co-writers and editors of Gainsight’s new book, Customer Communities: Engage and Retain Customers to Build the Future of Your Business, to discover how you can cultivate meaningful communities that fuel quantifiable business growth. Dive deep into the 10 foundational laws of community and walk away with the ultimate playbook to engage and retain your customers.