40 min
The Power of One: Elevating Digital CS Through Personalization
Bridging the gap between data and customer behaviours can be daunting, but both are critical to creating personalized interactions and achieving memorable customer experiences at scale. In this session, Eduardo Amorim, Head of Customer Success at Sendcloud, will delve into the strategies and innovative approaches needed to foster customer engagement, drive growth, and navigate the challenges of the modern customer journey. Discover actionable insights that will help your CS org thrive in the era of digital customer success.
