44 min
The Future of Customer Empowerment: Community + Education + AI
Mary Poppen ,Chief Strategy & Customer Officer, Involve.ai Brigid Colver, Sr. Manager, Customer Intelligence Community, Involve.ai - Empowering your customers means providing them with the knowledge, resources and support needed to take action on their own. Customer feedback has taught us that leveraging community, support, and training in silos is not sufficient. Leveraging multiple, integrated channels provides a more robust and efficient customer experience. Join this session to start imagining how you can maximize the convergence of Community, Education and AI to empower your customers now and into the future!
