Teamwork Triumphs: Unlocking Success through Customer-Centric Collaboration
Carol Keyes, Sr. Mgr. Customer Success Operations, BMC Software; Victoria Barry, Director, Customer Success Operations, BMC Software. - Imagine the potential unleashed when all your company's departments work together seamlessly. Customer success holds the key to unlocking this power. By bringing together data from all your corporate tools, you can create a single, unified view of the customer. This empowers teams to collaborate effectively, nurturing a robust and transformative partnership that puts the customer at the center. -Customer-Centric: Focus on creating a smooth customer journey from initial contact to ongoing support with the customer’s experience in mind. -#OneCS: Operating as one team with shared objectives aligned to clear metrics, taking an 'outside-in' approach to continually reinforce the customer experience and build understanding across teams. -Collaborative Insights: Enhanced insights across the organization through shared data across tools like Gainsight, Tableau, SFDC, and SupportLogic. -Audience Relevance: Relevant insights for sales professionals, customer success managers, and organizational leaders to optimize customer lifecycle management strategies for organizational growth.
