46 min
Tailor Customer Success to Break Away from the Pack
John O'Melia , Chief Customer Officer, Contentsquare - The bar for Customer Success keeps rising--new technologies raise expectations while the digital world looks for a more human touch. Build a world class Customer Success organization and tailor your approach to the needs of each unique segment with the right offerings, strategic segmentation and a focus on people. Contentsquare will share their learnings as they have grown from $50m ARR to $200m ARR in two years while serving large enterprise to SMB customers in different verticals.
