Signals Speak Louder Than Words: AI That Works (So You Don’t Have To)

Session Abstract

Like many CS teams, Singular wanted to move beyond reactive firefighting—and AI made that possible. In this session, Yoni Amias shares how Singular leveraged Staircase AI and other tools to turn raw signals into action, eliminate surprises, and scale their CS program without compromising outcomes. You’ll hear real-world tactics for using AI to boost efficiency, improve visibility, and uncover risks and revenue opportunities—plus how to go from AI buzzwords to actual business breakthroughs. Key takeaways: A practical guide to using AI to predict and prevent churn, where to start when automating CS workflows with AI, and how Singular uses AI to build stronger, more proactive customer relationships.