43 min
Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs
Abby Van De Bogert, Senior Director, Customer Success Strategy & Operations, Boomi; Elyse Claxton, Senior Manager of Digital Customer Experience, Boomi. - We reveal how digitizing Boomi's customer onboarding process not only eliminated 600+ annual work hours but also enhanced post-sale engagement for over 1000 customers, all without increasing staff numbers. This transformation standardized the customer experience, proving that strategic digital integration can significantly elevate efficiency and customer satisfaction concurrently. Attendees will gain insights into implementing similar scalable, cost-effective onboarding solutions in their organizations, driving value while optimizing resources.
