Roadmap to the Future of CS: Staircase AI and our Insights-First Approach to Customer Intelligence

Session Abstract

Intelligence is fundamentally shifting how we approach customer success. In this session, explore how Gainsght's roadmap (in particular, our Staircase AI agentic functionality) is driving the future of CS. We'll share how our AI architecture connects scattered customer signals into predictive actions, show how Staircase integrates across your tech stack, and see how AI driven CS workflows get smarter and more strategic. If you want to see the future of CS - built on signals, automation, and agent-powered action - this is one session you won't want to miss. Key takeaways: A first look at Staircase’s 2025 product roadmap and agent strategy, how Gainsight CS is integrating insights to power proactive workflows, and a framework for how CS workflows evolve in an AI and agent-led future.