Pulse 2024

Pulse 2024

Pulse 2024 Opening Keynote

Pulse 2024 Opening Keynote

Pulse 2024 Morning Keynote

Pulse 2024 Morning Keynote

Unleashing the Power of AI in CS: Amplifying Empathy and Delivering Human-First Value

Unleashing the Power of AI in CS: Amplifying Empathy and Delivering Human-First Value

AI for All: Leveraging AI as a CSM or CS Leader

AI for All: Leveraging AI as a CSM or CS Leader

Panel: Is AI Always the Answer? Exploring AI Solutions and Use in CS

Panel: Is AI Always the Answer? Exploring AI Solutions and Use in CS

On the Road to AI-Powered: A Deep Dive Into Gainsight's AI Roadmap

On the Road to AI-Powered: A Deep Dive Into Gainsight's AI Roadmap

Customer Success Secrets: Key Tips and Strategies for Improving Your CS Practice

Customer Success Secrets: Key Tips and Strategies for Improving Your CS Practice

Embracing AI to Increase Customer Value and Business Efficiency

Embracing AI to Increase Customer Value and Business Efficiency

Simplify, Elevate, Adapt: Leading a CX, EX, and Outcomes Evolution

Simplify, Elevate, Adapt: Leading a CX, EX, and Outcomes Evolution

The Bad News: AI Can’t Build You a World Class Culture. The Great News: YOU CAN

The Bad News: AI Can’t Build You a World Class Culture. The Great News: YOU CAN

Building Bridges, Not Walls: Crafting a Human-First Culture for CX, EX and Business Excellence

Building Bridges, Not Walls: Crafting a Human-First Culture for CX, EX and Business Excellence

Leveling Up Your Customer Success Game from Series A to Series C

Leveling Up Your Customer Success Game from Series A to Series C

Helping Founders and CEOs Understand the Criticality of a Customer Success Strategy in Growth Equity

Helping Founders and CEOs Understand the Criticality of a Customer Success Strategy in Growth Equity

Employee Development: Unlocking Your Team’s Greatest Potential While Reaping Organizational Rewards!

Employee Development: Unlocking Your Team’s Greatest Potential While Reaping Organizational Rewards!

From Silos to Synergy: Unlocking the Growth Potential of Customer Success & Product Partnerships

From Silos to Synergy: Unlocking the Growth Potential of Customer Success & Product Partnerships

Panel: Surviving the Cut: How to Communicate ROI throughout the Customer Journey

Panel: Surviving the Cut: How to Communicate ROI throughout the Customer Journey

Driving Growth Through Data: Kobiton's Strategies for Increasing Product Usage & Customer Engagement

Driving Growth Through Data: Kobiton's Strategies for Increasing Product Usage & Customer Engagement

Do you “feel the need, the need for speed?”: TrustRadius's Journey to Scalable Growth

Do you “feel the need, the need for speed?”: TrustRadius's Journey to Scalable Growth

Fireside Chat: Maximize Success Through CS and Product Team Collaboration

Fireside Chat: Maximize Success Through CS and Product Team Collaboration

Popmenu's Recipe for Success: A Digital Journey for Growing Your Business

Popmenu's Recipe for Success: A Digital Journey for Growing Your Business

Mapping Human Behavior: How Acquia uses the PX Product Mapper to Prioritize Design Decisions

Mapping Human Behavior: How Acquia uses the PX Product Mapper to Prioritize Design Decisions

Eating the Elephant: Guiding Customers through the Impossible

Eating the Elephant: Guiding Customers through the Impossible

AI in Action: Cut Busywork by 80%, Turn Customer Journeys into Revenue

AI in Action: Cut Busywork by 80%, Turn Customer Journeys into Revenue

Health Scores are Dead. AI-led Outcome-Based Scoring Improves Net Retention and Quantifies CS Impact

Health Scores are Dead. AI-led Outcome-Based Scoring Improves Net Retention and Quantifies CS Impact

You Have Churn. Do You Know the Real Story About Why?

You Have Churn. Do You Know the Real Story About Why?

The 4 Essential Elements to Hiring Right

The 4 Essential Elements to Hiring Right

Grow Revenue with Less Headcount: Introducing Customer Lifecycle Automation

Grow Revenue with Less Headcount: Introducing Customer Lifecycle Automation

Improve Retention with Predictive Support Signals

Improve Retention with Predictive Support Signals

5 Secrets to Driving Transformation with your CS Platform

5 Secrets to Driving Transformation with your CS Platform

Learn How To Build Out Your Team To Build Out The Customer Experience

Learn How To Build Out Your Team To Build Out The Customer Experience

Making Your Customer Story a Box Office Drama

Making Your Customer Story a Box Office Drama

How Can You Deploy Customer Success for Everyone

How Can You Deploy Customer Success for Everyone

How to Join The Top 5% of CSMs

How to Join The Top 5% of CSMs

AI-Aligned for Excellence: Unifying Support and Success Through Predictive Insights

AI-Aligned for Excellence: Unifying Support and Success Through Predictive Insights

Panel: Optimize the Customer Journey: Foster Relationships, Verify Outcomes, Drive Growth & Adoption

Panel: Optimize the Customer Journey: Foster Relationships, Verify Outcomes, Drive Growth & Adoption

Putting Customers First: Success Planning and Verified Outcomes

Putting Customers First: Success Planning and Verified Outcomes

Reimagine Your EBRs: Maximize Value and Efficiency

Reimagine Your EBRs: Maximize Value and Efficiency

Low Product Adoption: Transforming CS Intuition into a Highly Scalable and Actionable Framework

Low Product Adoption: Transforming CS Intuition into a Highly Scalable and Actionable Framework

NeuroSuccess: Building Lasting Customer Bonds

NeuroSuccess: Building Lasting Customer Bonds

Twin Engines of Scale: Leveraging Community and Live Engagement for Transformative Scaled CS

Twin Engines of Scale: Leveraging Community and Live Engagement for Transformative Scaled CS

Retention Realities: Collaborating Across Functions To Drive Customer Renewal Success

Retention Realities: Collaborating Across Functions To Drive Customer Renewal Success

Lead with Value: Transforming the QBR from a Numbers to Value Based Conversation

Lead with Value: Transforming the QBR from a Numbers to Value Based Conversation

Future Proof your CS Career: the AI Skill Set and Toolkit you Need

Future Proof your CS Career: the AI Skill Set and Toolkit you Need

Digitizing the Customer Experience from Onboarding to Renewal

Digitizing the Customer Experience from Onboarding to Renewal

Fireside Chat: Lessons in Software Growth from a 100-Year-Old Hardware Company

Fireside Chat: Lessons in Software Growth from a 100-Year-Old Hardware Company

CS + AM + AI: Teaming Up for Expansion Fun and Profit

CS + AM + AI: Teaming Up for Expansion Fun and Profit

Power Team, Assemble! Unifying the Revenue-Driving Power of Your CS, Services, and Support Teams

Power Team, Assemble! Unifying the Revenue-Driving Power of Your CS, Services, and Support Teams

Driving Revenue, Product Adoption, and Customer Advocacy Through Scaled Programs and Events

Driving Revenue, Product Adoption, and Customer Advocacy Through Scaled Programs and Events

Panel: The Private Equity Perspective - CS Growth Trends and Tactics for 2024 and Beyond

Panel: The Private Equity Perspective - CS Growth Trends and Tactics for 2024 and Beyond

How to Tap Into Your CSMs’ Natural Ability to Drive New Revenue Streams

How to Tap Into Your CSMs’ Natural Ability to Drive New Revenue Streams

Transforming CX into Revenue: The Art of Success Monetization

Transforming CX into Revenue: The Art of Success Monetization

Two Sides of the Same Coin: Finding the Revenue Responsibility Between Sales & Customer Success

Two Sides of the Same Coin: Finding the Revenue Responsibility Between Sales & Customer Success

Navigating with Certainty: Removing Chance from the Customer Journey

Navigating with Certainty: Removing Chance from the Customer Journey

Customer Success = Company Success: Harnessing the Power of Customer Value to Unlock More Revenue

Customer Success = Company Success: Harnessing the Power of Customer Value to Unlock More Revenue

Ai + Bi + Ci = High Customer Retention

Ai + Bi + Ci = High Customer Retention

Gen AI for Customer Success: The Hype, the Hope, and the HELL YA!

Gen AI for Customer Success: The Hype, the Hope, and the HELL YA!

Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs

Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs

Teamwork Triumphs: Unlocking Success through Customer-Centric Collaboration

Teamwork Triumphs: Unlocking Success through Customer-Centric Collaboration

Panel: Grit, Grace, and Gainsight

Panel: Grit, Grace, and Gainsight

Driving Outcomes in a Technical Ecosystem

Driving Outcomes in a Technical Ecosystem

Building a Foundation for Customer Success Operations: A Step-by-Step Guide to Scalability

Building a Foundation for Customer Success Operations: A Step-by-Step Guide to Scalability

Dive into the Pool: Navigating Strategies for Scaled Customer Success

Dive into the Pool: Navigating Strategies for Scaled Customer Success

Getting Your Contact Management House in Order: Contact Data in Customer Success

Getting Your Contact Management House in Order: Contact Data in Customer Success

Navigating the Digital Customer Journey: Strategies for Scalability and Personalization

Navigating the Digital Customer Journey: Strategies for Scalability and Personalization

The Evolution of Success Plans at Alteryx: From Human to Machine to Cyborg

The Evolution of Success Plans at Alteryx: From Human to Machine to Cyborg

Maximizing Impact at All Levels: Building a Mature Customer Success Scale Program

Maximizing Impact at All Levels: Building a Mature Customer Success Scale Program

AI's Not Enough - How to Enrich Gainsight With Collaborative Intelligence That Makes CS a Hero

AI's Not Enough - How to Enrich Gainsight With Collaborative Intelligence That Makes CS a Hero

Navigating Complexity: Okta’s Path to a Comprehensive and Scalable Customer Health Score

Navigating Complexity: Okta’s Path to a Comprehensive and Scalable Customer Health Score

Drive Customer Outcomes with Digital Onboarding

Drive Customer Outcomes with Digital Onboarding

Human-Centered Education: HubSpot's Winning Formula for Customer Success

Human-Centered Education: HubSpot's Winning Formula for Customer Success

Expanding the CS Playbook: Using CE as a Core Strategy for CS

Expanding the CS Playbook: Using CE as a Core Strategy for CS

Product Training vs. Customer Education: Why the Transition is Critical for Customer Success

Product Training vs. Customer Education: Why the Transition is Critical for Customer Success

Scaling Success: Updater's Crawl, Walk, Run Approach to Customer Training and Product Adoption

Scaling Success: Updater's Crawl, Walk, Run Approach to Customer Training and Product Adoption

Harmonizing Digital and Human Touch in Customer Education

Harmonizing Digital and Human Touch in Customer Education

It's All About Adaptation: Lessons—and Mistakes—from a Decade of Customer Education Excellence

It's All About Adaptation: Lessons—and Mistakes—from a Decade of Customer Education Excellence

Future Proofing Your Customer Education Program For Unexpected Company Changes

Future Proofing Your Customer Education Program For Unexpected Company Changes

Educating the Modern Customer: Making Every Interaction Count with Blended Digital Learning

Educating the Modern Customer: Making Every Interaction Count with Blended Digital Learning

The Making of Slido’s New Digital Hub - How We Unlocked Scale Through Customer Education & Community

The Making of Slido’s New Digital Hub - How We Unlocked Scale Through Customer Education & Community

Leveraging Community Engagement for Enhanced Sales and Support Efficiency

Leveraging Community Engagement for Enhanced Sales and Support Efficiency

The Community Superstars Era: Turn Ordinary Customers Into Passionate Advocates

The Community Superstars Era: Turn Ordinary Customers Into Passionate Advocates

Evolving Your Community to Drive Tangible Business Outcomes

Evolving Your Community to Drive Tangible Business Outcomes

Automation + Recognition: How to THRIVE (Not Just Survive) with Limited Resources

Automation + Recognition: How to THRIVE (Not Just Survive) with Limited Resources

Community + Learning: Better CX. Better ROI.

Community + Learning: Better CX. Better ROI.

The Two Sides of Community Engagement: Internal Buy-In and Demonstrated Value

The Two Sides of Community Engagement: Internal Buy-In and Demonstrated Value

Driving Growth: Strategies for Product Expansion in Communities

Driving Growth: Strategies for Product Expansion in Communities

Creating a Community Your CSMs Can Use

Creating a Community Your CSMs Can Use

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