- Get ready to be inspired at Pulse 2014, happening at the Intercontinental Hotel in San Francisco. Join Gainsight's CEO, Nick Mehta, as he kicks off the event with an invigorating keynote. Discover how customer success can serve as a growth enabler, with metrics like upsell, retention, and advocacy quantifying its impact on shareholders. Don't miss the opportunity to build relationships within the customer success community and take away actionable insights to implement in your organization. We're delighted to have Malcolm Gladwell, the renowned author of "The Tipping Point," as a keynote speaker, providing valuable perspectives on the role of customer success in today's landscape.