37 min
Product Experience Benchmarks to Drive NRR (Gainsight on Gainsight)
Harshi Banka, Regional Director, PX Customer Success, Gainsight - Product Adoption Data and Baseline Benchmarks are an important tool to see where you stand compared to a global audience or others in your industry. Your efforts to drive value for customers become more meaningful and actionable when you get to see them in context. When you set benchmarks, you’re essentially setting a baseline or standard that you can use to find where you need to improve, set goals, and measure your performance over time. In this session, Harshita Banka, Director of Customer Success for Gainsight PX will share benchmarks data and strategies around product adoption to drive up net dollar retention.
