41 min
Power Team, Assemble! Unifying the Revenue-Driving Power of Your CS, Services, and Support Teams
Devon Lynch, Director, Customer Success, BMC Software. - Introducing paid services offerings across CSM and Support in addition to Services opens additional revenue streams and also demands advanced coordination to deliver a unified, successful journey for your customers. Learn what to consider when building and evolving paid offerings across CSM, Support, and Services – and how to marry them together within Gainsight and across each functions’ processes.
