Panel: Surviving the Cut: How to Communicate ROI throughout the Customer Journey
Alana Stoltzfus, Senior Digital Growth Manager, Okta; Dan Ennis, Senior Manager, Scale Customer Success, monday.com; Justin Chappell, VP Customer Experience, 6sense; Nik Mijic, CEO & Co-Founder, Matik. - It feels like almost every customer is looking to cut costs, especially when it comes to their tech stack. So how do you make sure you & your product don’t get the cut? By proving to your customers that your product is essential to their business and showcasing the value your product brings them. And not just at renewal time but throughout the year. Join our panel of experts for a discussion on how to communicate ROI throughout the customer journey, including: -Ways to communicate ROI throughout the year (including examples!) -How to communicate ROI outside of a meeting -What to do when ROI is not great -How CS can bridge the gap when the product can only do so much -How to break down barriers between sales / product / CS to effectively showcase ROI
