43 min
Navigating with Certainty: Removing Chance from the Customer Journey
Hadley O'Dwyer, Director of Customer Operations, Mews. - It’s no longer enough to merely satisfy customers; true success lies in ensuring their journey is seamless, predictable, and repeatable. In this session, we'll dive into the strategies and tactics that can eliminate chance from the equation, leading to improved retention, upsell opportunities, and overall customer satisfaction. You'll walk away with key tactics to create consistent communications across touchpoints, map key journey milestones, leverage data to become more proactive and ultimately foster compelling customer experiences from day one.
