Letters to My Former CS Self: Best Practices for Developing Your CS Strategy
Emily Ryan, Chief Client Officer, ValuizeRenee Burrell, Director, Revenue Systems & Operations, InstructureMatthew Lind, Senior Merchant Success Operations Manager, AuctaneDan Ahrens, Senior Manager - Customer Success Operations & Digital Scale, AtlassianAustin Kwon, Head of Global Strategy & Operations, LinkedIn - CS Ops professionals manage a variety of initiatives and programs which require stakeholder engagement, data analytics, and more in order to ensure their CS strategy can drive growth for the organization. Let’s discuss best practices for developing an ideal CS strategy as our panel with team members from Auctane, Atlassian, LinkedIn, and Instructure cover topics including: - How to apply a CS model that works best for ensuring your team’s ability to scale - How to best serve your customers throughout the various stages of their customer lifecycle - How to prioritize for impact while gaining stakeholder engagement to support your efforts
