47 min
Lessons from the non-SaaS World: CS-Led Transformation to Drive Revenue Growth
Customer Success expands way beyond the SaaS world. There are many learnings from these traditional non-SaaS subscription businesses that can be leveraged to propel your own CS strategy. In this session, Prasoon Ranjan, Director of Customer Success, discusses how Lumen Technologies, a Network as a Service (NaaS) provider, leapfrogged the CS maturity curve and is helping define the future of CS by using it as a lever to transform the organization towards revenue growth. Walk away understanding how you can apply these lessons to your business.
