Launching CS in an Established Enterprise
Mary Burke, Group Head of CS, London Stock Exchange Group (LSEG) - What's involved when building out a CS function in an established global organization? What about when this organization spans multiple business verticals with over 40,000 customers in over 100 countries? Well, there's definitely going to be many unique opportunities and challenges. Join Mary Burke, Group Head of Customer Success at London Stock Exchange Group (LSEG) as she speaks about the ongoing transformation of launching customer success at LSEG and the positive impact it's had on retention and the customer experience. Learn about their approach to talent transformation, how they're scaling globally with a local market focus, and how they're instituting operational excellence through a repeatable customer lifecycle framework.
