Keys to Success in Leading a Large-Scale Gainsight Implementation

Session Abstract

Rolling out Gainsight across 2,500 CSMs is no small feat. In this session, SAP leaders share how they brought IT, Business, and Operations together to launch at scale, overcome challenges, and pave the way for expansion into Renewal Center. Learn the critical success factors, lessons learned, and what’s next on their journey. In this session, you will learn the top keys to success in large-scale Gainsight implementations, how to navigate challenges and drive cross-functional alignment, and insights into SAP’s next phase of expansion with Renewal Center.