44 min
Inferring Adoption Data in the Age of Data Privacy
Bridget Cleary, Customer Success Director, Software AG - Are you stuck on how to track and measure adoption? Join to hear lessons learned from a hosted software vendor. With the increase in privacy focus, are you considering a broad range of ways to infer product usage? In this session, learn how an on-premise vendor uses humans, analytics, integration and of course Gainsight to bring together inventive ways of inferring customer adoption and health combined with telemetry to cover on-premise customers, as well as illuminating "black holes" in typical usage data.
