How to Be the Change Management Superhero

Session Abstract

Poor change management can be a Gainsight Admin’s kryptonite. Come learn from Justin Bills as he shares his superhero origin story, which began when he took over Greenhouse’s Gainsight instance post-implementation. Learn the superpowers for change management that enabled Justin to drive team-wide adoption of Gainsight alongside record-breaking retention for the business. You’ll fly away understanding how to engage your stakeholders, leverage agile project management, create visibility into CS operations, demystify an existing Gainsight instance, and enable your team.