How to Actually Win in Customer Success: Insights and Survival Strategies from the Latest European Data

Session Abstract

Customer Success has never been more competitive—and the truth is, many teams aren’t hitting their goals. This session will unpack exclusive benchmark data to expose where CS is breaking down and what the top performers are doing to stay ahead. You’ll walk away with the tactics, models, and playbook you need to outperform peers, protect your career, and thrive in a market where average is no longer enough. Key Takeaways: Discover how European CS teams are truly performing and where most are falling short. Learn which engagement models, digital tactics, and roles are defining success in 2025. Understand the critical post-sales thresholds that separate winners from laggards. Leave with a proven playbook to raise team performance and protect your own trajectory.