38 min
How Product & CS Come Together to Create Lifelong Customers
When Product and CS teams come together for cohesive customer journeys, the future is limitless. Join Shiji ReviewPro to hear how Gainsight CS and PX came together to fuel Onboarding and Adoption processes that have propelled their customer programs into a new orbit. In this session, you'll gain tactical takeaways from Shiji ReviewPro's combination of digital journey orchestration (including in-app engagements, knowledge bot and surveys) with human-led onboarding, office hours, and other programs - and how these motions are continually accelerated through analysis and iteration.
