How iD Mobile Ignited Community-Led Growth

Session Abstract

This session details how iD Mobile transformed its Community on the Gainsight platform, achieving 69% growth in members and 77% increase in engagement within 12 months, effectively turning the Community into a self-service engine that reduced support contacts and tripled the number of customers finding answers independently. Key takeaways will include specific initiatives and customizations for igniting Community growth with practical examples, demonstrating how iD Mobile's Community, Knowledge Base, and Custom Pages work together to deflect support tickets and empower self-service, and teaching attendees how to embed Community into broader Customer Success, Support, and go-to-market (GTM) strategies to maximize ROI.