43 min
Growing, Adapting, and Enhancing Your CS Organization with Gainsight
Amanda Berger, CCO, HackerOneShelly Muse, Senior Director, CS Operations, HackerOne - Join us in this session where we’ll focus on scalability, standardization, and specialization using Gainsight. You will see how you can quickly use Gainsight to scale and standardize across all customer segments (iterate often!), learn tricks for driving faster adoption of Gainsight and the related processes (contests, so many contests!), how you can easily deploy Gainsight for non-traditional CS functions (the possibilities are endless!), and how to leverage Gainsight for unique customer journeys (oh, the places you can go!).
