Gen AI for Customer Success: The Hype, the Hope, and the HELL YA!
Janine Sneed, General Manager, IBM Customer Success and Technology Expert Labs, IBM. - Gen AI is touching every role, industry, and function for revenue growth and productivity gains. From HR to Developers to Customer Service, analysts are forecasting that Gen AI will drive $3T -$4T of economic benefits into the global economy and 80% productivity gains across classes of knowledge workers and creative tasks. “What about Customer Success?” Glad you asked. Customer Success including CSMs, Training, Services, Support, and Renewal Management will ride the wave of Hype, Hope, and HELL YA! to radically improve productivity and client experiences. Learn how IBM Customer Success is leveraging governed, trusted Gen AI to drive adoption for revenue growth and productivity by seeing Gen AI in action. Rinse and repeat to scale your Customer Success agenda for a HELL YA!
