From Silos to Synergy: Unlocking the Growth Potential of Customer Success & Product Partnerships
Heather Brown, Vice President Customer Success, PagerDuty. - In today's challenging tech landscape, customer success teams are facing an unprecedented challenge: how to drive retention and growth while operating lean. The answer lies in building a digital engagement strategy that fosters organizational alignment, especially with your product team. Join Heather Brown, Vice President of Customer Success at PagerDuty, as she reveals her team's secret weapon: a data-driven engagement framework anchored on experimentation. Learn how they achieved a >50% increase in month 2+ retention and a 7x boost in active users by: -Forging critical partnerships between customer success and product teams. -Transforming customer feedback into actionable insights for product development. -Driving product innovation through strategic experimentation and data-driven decision-making.
