From Reactive to Remarkable: Building a Strategic Digital Customer Success Team

Session Abstract

Looking for inspiration on how to build a scalable, strategic Digital Customer Success team and curious which engagement models make the biggest impact in the digital segment? In this session, you’ll hear how SAP Signavio transformed its Digital CS team from reactive motions to proactive, strategic engagement. The team will share practical lessons on which models worked, how they run them in Gainsight, and the essential assets needed to get started, covering how they transformed their Digital CS team by adding a proactive engagement model, how they steer three strategic engagement models in Gainsight, and which foundational assets are essential for building a successful program.