From Chaos to Clarity: Payoneer’s Global CS Transformation with Gainsight

Session Abstract

This session will teach how Payoneer used Gainsight to streamline complex Customer Success operations into a scalable, results-driven program, outlining the real-world playbook for CS transformation covering the business case, rollout strategy, and measurable impact across a global FinTech organization, with key takeaways focusing on the “crawl, walk, run” approach to scalable platform implementation, identifying high-impact CTAs, balancing a powerful CS platform with ease of use for broad adoption, and proven strategies for driving a successful global rollout.